What's a pre-order and when will my order ship?
We offer some items before they are actually in the USA (i.e. our partners in Peru are making them for you). Currently ALL products are pre-order. We recommend grabbing them now - as we have limited stock. You will receive your products in October. We will send you email updates.
What are the care instructions?
Alpaca is amazing material and if taken care of can last a very long time.
Handwash cold and Lay Flat to dry
What size am I?
There is sizing info for each product on the details page. If you have any questions, please email our team and we will get back to you - firstname.lastname@example.org
Can I cancel/change my order?
Once an order has been placed we cannot change the shipping address or payment method. Send us an email to email@example.com
What if I want to return or exchange?
Returns or exchanges are no problem 30 days or less from the date that you receive the product. We only ask that you return the garment in the same condition that you receive it. Return: You will receive a refund of the cost of the product less the cost of shipping. Exchange: No problem, as long as we have the item in stock we will send it out to you right away.
How do I start a return or exchange?
Shoot us an email to firstname.lastname@example.org
What if my product is defective, damaged, or incorrect?
Send us an email to email@example.com with a photo of the incorrect or damaged item and we will help you out.