FAQs

How do I care for my alpaca gear?

Alpaca fiber is a very durable material and if taken care of properly, will last a very long time.

We suggest you machine wash cold using a mild detergent and lay flat to dry.

For our red and white sweaters, we recommend dry cleaning for the first wash to ensure color fastness.

Avoid stretching or using heat on your products.

      

What size am I?

For sweaters, check out our sizing tab here: https://campoalpaca.com/pages/sizing

The sizing info for each product is included in the product description.

If you have any questions, please chat with us or email our team. We're here to help - info@campoalpaca.com

   

Can I cancel/change my order?

Once an order has been placed we unfortunately cannot change the shipping address or payment method.

To see what your other options are, please reach out to us at info@campoalpaca.com

   

Can I make a return or exchange?

Returns or exchanges are no problem within 30 days from the date that you receive the product.  We only require that you return the garment in the same condition that you receive it. 

Return: You will receive a refund of the cost of the product less the cost of shipping. 

Exchange:  We will send you the new product at soon as we receive the product you which to return.  If it's an emergency and you need the new product sooner, please email us.

To start a return or exchange, reach out to us at info@campoalpaca.com

   

What if my product is defective, damaged, or incorrect?

Send us an email to info@campoalpaca.com with a photo of the incorrect or damaged item and we will be happy to find a solution.

       

How do I sign up for Campo Rewards?

Our rewards program is currently on hold, but we are working to get it back up and working as soon as we can.