FAQs
How do I care for my alpaca gear?
Alpaca fiber is a very durable material and if taken care of properly, will last a very long time.
We suggest you machine wash cold using a mild detergent and lay flat to dry.
For our red and white sweaters, we recommend dry cleaning for the first wash to ensure color fastness.
Avoid stretching or using heat on your products.
What size am I?
For sweaters, check out our sizing tab here: https://campoalpaca.com/pages/sizing
The sizing info for each product is included in the product description.
If you have any questions, please chat with us or email our team. We're here to help - info@campoalpaca.com
Can I cancel/change my order?
If you just purchased the order within the last couple of hours - please use the chat function on the website and we will help with make changes. We will help if we can.
To see what your other options are, please reach out to us at info@campoalpaca.com
Can I make a return or exchange?
We want you to love your Campo gear and if it's not working for you that's alright - we want you to love your Campo gear.
- Returns and exchanges are eligible within 30 days after purchase. For orders purchased Nov 14-Dec 30 the return window is extended and returns will be accepted until Jan 31st (for the holidays)
- Product must be in the same condition to receive refund amount or exchange.
To generate a return or an exchange...
If you purchased online - follow this process:
1. Visit your Customer Account Here + Login.
2. Go to the product you wish to return or exchange and follow the prompts.
3. Submit a Return Request and our team will approve in 1-2 business days.
4. You will receive a shipping label via email once your return is approved. Please fold and package your product up nicely and return it to us. Our goal is to clean it and give it new life.
4. Shipping:
- Customer will pay a small shipping fee for return shipping if there is no issue with the product (i.e. we didn't make a mistake)
- If there is a quality issue or we messed up - we will cover shipping
- If it is an exchange - Campo will cover shipping of the new product to you!
- Gift - If you received Campo product as a gift you are eligible to return for a gift card or we are happy to help you exchange. Just email us at info@campoalpaca.com
If you purchased at a pop up market and would like to do a return / exchange please email us at info@campoalpaca.com
What if my product is defective, damaged, or incorrect?
Send us an email to info@campoalpaca.com with a photo of the incorrect or damaged item and we will be happy to find a solution.
How do I sign up for Campo Rewards?
Our rewards program is currently on hold, but we are working to get it back up and working as soon as we can.